SHIPPING: INFORMATION AND COSTS


Laviloca srls ships products to all the countries listed on the website. Laviloca srls is regularly in contact with the main national and international delivery services to identify the lowest shipping costs for each country and the best service in terms of timing, guarantee of delivery and customer service. The products ordered are delivered to the address specified by the customer on the order form. Registering on our website allows customers to access the password-protected personal account section, where they can manage an address book of delivery addresses. The status of the order will be always available in the account section. Deliveries are made Monday through Friday during normal business hours, except on national holidays and during business closures. When the order is handed over to the delivery service, the customer will receive an email containing a link that will allow him or her to verify the location of the parcel from the moment it is received by the courier until actual delivery. Delivery is considered completed when the products are made available to the customer at the address specified on the order form. Upon delivery of the products by the courier designated by Laviloca srls, the customer should carefully check:

  1. that the packaging is not damaged or otherwise altered and
  2. that the number of items delivered corresponds with the number indicated in the transport document.

Any damage to the packaging and products, or a discrepancy in the number of items, packages or other information, must be immediately reported by the customer, who may contact Laviloca srls through Customer Service, specifying the order to which the problem applies. NON-DELIVERYIn case of non-delivery due to the absence of the recipient at the specified address, the courier will send an email alert to the customer with a link that he or she can use to make an appointment for delivery. The customer may indicate a date and whether the driver should arrive in the morning or afternoon. If it is not possible to complete the delivery on the agreed-upon day, due again to the absence of the recipient, Customer Service will attempt to contact the customer to schedule a new delivery. In the event that Customer Service is unable to contact the customer within the next 10 days, or in the event of a further failure to deliver due to the absence of the recipient, the order will be returned to Laviloca srls After 30 days from the date on which the products were returned to Laviloca srls due to the inability to complete the delivery, the contract will be terminated and the purchase order canceled pursuant to Article 1456 of the Civil Code. Laviloca srls will refund the amount paid by the customer, net of the cost of returning the products and the cost of storing them at the facility of the courier entrusted with the delivery. The termination of the contract and the amount of the refund will be communicated via email. The refund amount will be credited via the payment method used by the customer for the purchase. In the event that, before the expiration of the 30 days, the customer asks for the purchased products to be delivered again, Laviloca srls will proceed with a new delivery, subject to a delivery charge in addition to the cost of returning the products to Laviloca srls and the cost of storage.

METHOD OF PAYMENT

Laviloca srls allows for a single method of payment through PayPal, an eBay company, which offers a quick and secure online payment system. Once the payment has been completed with PayPal, the buyer will be redirected to the PayPal site, where the customer can access his or her personal account by entering an email address and password. When the customer chooses to pay with PayPal, the amount is charged directly to the selected credit card (Visa, Visa Electron, Mastercard) or prepaid debit card (PostePay). PayPal protects the buyer’s financial information and does not transmit it. After every transaction executed by this method, PayPal will send an email confirmation. The order amount is charged to the customer’s PayPal account at the time of order. In the event of cancellation, the order amount will be refunded to the customer’s PayPal account.
 

PAYMENT SECURITY



Purchases from www.rideyourdreams.itare secure and guaranteed. Online payment is completely free of risk. The payment information is encrypted during transmission and managed directly by PayPal. Laviloca srls will not see the credit card number, nor will it handle or retain the supplied information on its systems. Laviloca srls will only receive confirmation of the successful transaction.

SECURITY CERTIFICATES

To ensure the highest level of security for purchases, payment information transmitted over the Internet is encrypted by the SSL (Secure Socket Layer) protocol.

ONLINE SERVICES

Speed, efficiency, security: a world of services designed for you.

DELIVERY TIME

Laviloca srls provides delivery within 5 days of receipt of the order by our couriers. The delivery time may vary due to circumstances beyond our control, such as weather conditions and strikes. Deliveries are made Monday through Friday during normal business hours, excluding national holidays and business closures, to the address specified at the time of order placement. The order status will always be available in the password-protected “My Orders” section of the site, where the location of the package can be tracked from the moment it is received by the courier until actual delivery.

SATISFACTION OR YOUR MONEY BACK

Every customer of the Ryd site can exercise the right of withdrawal from the purchase contract in the event that one or more of the products received is not satisfactory. A refund will be issued a maximum of 14 days from receipt of goods or from receipt of proof of shipment.

SECURE PAYMENT

All data are transmitted in encrypted form using SSL certificates and are therefore not subject to interception. PayPal is a quick and secure payment system; the purchase amount is charged directly to the credit card or prepaid card specified by the customer, and the buyer’s financial information is protected because it is not transmitted.

CUSTOMER SERVICE

For information on ordering, shipping and product characteristics, please contact Laviloca srls Customer Service at ryd@rideyourdreams.it . Every customer who places an order will also receive an email with a direct Customer Service contact for use in the event of any questions or requests.